Privacy Policy

Effective Date: 07/10/2025

Welcome to The Hoodie Guy — we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the information you provide when using our website www.thehoodieguy.com.au or interacting with our brand.

1. WHAT INFORMATION DO WE COLLECT?

We collect information from you when you:

Register on our site
Place an order
Subscribe to our newsletter
Contact us through email or forms

You are welcome to browse our site anonymously. However, when placing an order or registering, you may be asked to enter details such as:

Your name
Email address
Mailing address
Phone number
Payment details (processed securely via third-party providers)

2. WHAT DO WE USE YOUR INFORMATION FOR?

Any information we collect from you may be used for one or more of the following purposes:

To process transactions
Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, except as required to deliver your order or service requested.
To improve our website and services
We continually aim to enhance your shopping experience based on the feedback and data we receive.
To send updates and marketing emails
The email address you provide may be used to send you information, respond to inquiries, or provide updates on new products and promotions. You can unsubscribe from these communications anytime.

3. HOW DO WE PROTECT YOUR INFORMATION?

We use a range of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your information.

All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider’s database, accessible only by authorised personnel with special access rights who are required to keep information confidential.

We do not store your credit card or payment details on our servers after the transaction is completed.

4. DO WE USE COOKIES?

Yes. Cookies are small files transferred to your computer’s hard drive (if you allow them) that enable our systems to recognise your browser and remember certain information.

We use cookies to:

Remember and process the items in your shopping cart
Understand and save your preferences for future visits
Track site traffic and user interactions to improve your experience

You can choose to disable cookies through your browser settings. However, doing so may affect certain site functionalities, though you can still place orders by contacting us directly at support@thehoodieguy.com.au.

5. COLLECTION OF COMPUTER DATA

When you visit The Hoodie Guy website, our servers may automatically record information that your browser sends. This may include:

Your computer’s IP address
Browser type and version
The webpage you visited before ours
The pages you viewed on our site
Time spent on those pages and other site statistics

We use this information to analyse and improve our site’s performance and the shopping experience we offer. This data is not used to personally identify you.

6. GOOGLE ANALYTICS & ADVERTISING

We may use Google Analytics and Google Ads Remarketing to help us understand our visitors and show relevant ads across the internet.

These tools use first-party and third-party cookies together to:

Serve ads based on previous visits to our website
Report on ad impressions and interactions
Optimise our marketing efforts

You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads by visiting Google’s Ads Settings or using the Google Analytics Opt-out Browser Add-on.

Any data collected is handled in line with this Privacy Policy and Google’s Privacy Policy.

7. DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer your personal information to outside parties.
This excludes trusted third parties who assist us in:

Operating our website
Processing payments
Delivering your orders
Conducting business or customer service

These partners are required to keep your information confidential and secure.

We may also release your information if required by law, or to protect our rights, property, or the safety of others.

8. CHILDREN’S PRIVACY

Our website, products, and services are intended for users aged 13 and above.
We do not knowingly collect personal information from anyone under 13 years of age.