Effective Date: 07/10/2025

1. Introduction

Welcome to The Hoodie Guy ("we", "us", or "our"). Your privacy is important to us.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.thehoodieguy.com.au, purchase products, or otherwise interact with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the way we handle your personal information.

By using our website, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

2. Information We Collect

We collect both personal and non-personal information to help us provide and improve our services.

Personal Information

We may collect the following personal details:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (via secure third-party processors)
• Account login information (if you register an account)
• Automatically Collected Information
• When you visit our website, we automatically collect certain information, including:
• Your IP address and browser type
• Device information
• Browsing actions (e.g., pages viewed, time on site)
• Referring website or social media platform
• Cookies and similar tracking technologies (explained below)

Information from Third Parties

We may receive information from:

• Shopify, our ecommerce platform, which helps us process transactions, manage orders, and host our website.
• Analytics providers like Google Analytics, which help us understand how customers use our site.
• Marketing partners and payment gateways (e.g., PayPal, Stripe).

3. Use of Information

We use your information to:

• Process and fulfill your orders.
• Send you order confirmations, updates, and customer service messages.
• Manage your account and preferences.
• Improve our website, products, and services.
• Conduct analytics and performance monitoring.
• Send you marketing and promotional offers (only with your consent).
• Comply with our legal and regulatory obligations.

4. Sharing of Information

We may share your personal information only with trusted third parties, including:

• Shopify, for website hosting and ecommerce operations.
• Payment processors, such as PayPal or Stripe, for secure payment handling.
• Shipping and logistics partners, for order delivery.
• Analytics and marketing partners, such as Google Analytics or Meta Ads.
• Professional advisors (e.g., accountants, lawyers) as necessary for compliance or business operations.
• Government or regulatory authorities, if required by law.
• All third parties are required to handle your information securely and only use it for legitimate business purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website.
Cookies help us:

• Keep your shopping cart active.
• Remember your preferences and login details.
• Analyse website traffic and usage.
• Display relevant advertisements on other platforms.
• You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
  

For more details on Shopify’s use of cookies, please visit Shopify’s Cookie Policy

6. Third-Party Links

Our website may include links to external websites, social media pages, or third-party applications.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

Security measures include:

• SSL encryption on all web pages.
• Secure servers managed by Shopify.
• Restricted access to personal data for authorized personnel only.
• Encrypted payment gateways that comply with PCI-DSS standards.

While we take all reasonable precautions, no internet transmission is completely secure, and you provide your information at your own risk.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16.
We do not knowingly collect or store personal information from children.
If we learn that we have inadvertently collected information from a child under 16, we will promptly delete it.

9. Your Choices and Rights

You have the right to:

• Access and request a copy of your personal information.
• Request correction of inaccurate or outdated information.
• Opt out of receiving marketing communications.
• Request deletion of your data, where applicable.

To exercise any of these rights, please contact us using the details below.
You can also click “unsubscribe” at the bottom of our marketing emails to stop receiving promotional communications.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
The latest version will always be available on our website, with the updated effective date displayed at the top.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

The Hoodie Guy
Email: support@thehoodieguy.com.au

Address: [Insert Business Address, State, Postcode, Australia]

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
.